RETURNS, EXCHANGES & REFUNDS

At 7-10, we understand that even the most carefully chosen sneakers might need a second thought. That is why we have crafted a return policy as flexible as your moves on the dance floor.

Raise Return or Exchange Request: Click Here

Please note: Return, Exchange and Refunds policies are not applicable on the products purchased during Thanksgiving Sale

7-10 Return & Exchange Policy: Key Points

 

  • 7-Day Free Exchange Policy
    We offer a 7-day free exchange on all COD and prepaid orders, starting from the date of delivery. If you wish to exchange your product, please reach out to our customer service within this period.
  • Refunds on Prepaid/COD Orders
    For COD orders placed on our website, refunds will be issued in the form of a credit note. This credit note can be used for future purchases on our platform. For Prepaid orders, we offer easy 7-days refund window, from the time of delivery of the order
  • Convenience Charge for Prepaid Order Refunds
    A convenience charge of Rs. 250 will be applied for refunds on prepaid orders. This charge covers the processing costs associated with your refund.
  • Return Notification & Refund Process
    Upon receiving and inspecting your return, we will notify you of its status and whether the refund has been approved through an email. If approved, the refund will be processed to your original payment method within 10 business days.
  • Exceptions Due to External Factors
    Please note that return and exchange processing times may vary due to factors such as weekends, public holidays, festivals, courier strikes, or national holidays. We appreciate your understanding during these times.
  • Special Price and Store Credit Purchases
    Items purchased during sale events or special prices(other than regular website discounts), or purchases made using store credits or gift cards, are not eligible for returns or exchanges unless there is a fulfillment error (e.g., incorrect items shipped, damaged, or defective products).
  • Low-Value Items (Below Rs. 2000)
    Products priced below Rs. 2000 are not eligible for return, exchange, or refund.
  • Final Decision on Returns/Exchanges
    Once a return or exchange request is rejected, it will not be reconsidered. Requests submitted via Instagram DM, email, or helpline after rejection will not be entertained.
  • Unboxing Video Requirement
    To ensure a smooth return or exchange process, please record an unboxing video when you receive your order. This video is essential for verifying the condition of the product in case of returns or exchanges.
    • Cancellations 
    Full refund if canceled before shipping; INR 200 deducted if canceled after shipping.
      • Credit Note Refunds
      Store Credit valid for a year; automatically applied at checkout when logged in.

      For further clarifications and queries reach out to us at: support@7-10.in, +91-8999070650 (whatsapp only)



            Shop Worldwide with Us!

            We're delighted to inform all our valued customers that we offer international shipping! At 7-10, we're excited to expand our reach and bring our carefully curated collection of fashion directly to you, no matter where you are in the world.

            To ensure a smooth shopping experience, please note a few essential details for international orders: Firstly, all purchases are final, so we encourage you to select your styles and sizes thoughtfully. If you need assistance, our dedicated support team is available to chat with you.

            Additionally, please be aware that any shipping fees and customs duties associated with your order will be the responsibility of the customer. We aim to provide clarity on these charges to avoid any surprises upon delivery.

            Lastly, there is a flat shipping charge of ₹2500 for all international orders to ensure your items reach you safely and efficiently.

            Discover the latest trends and timeless pieces from 7-10 wherever you are in the world. We're committed to delivering exceptional fashion and exceptional service, no matter the distance. Happy shopping!