RETURNS, EXCHANGES & REFUNDS

At 7-10, we understand that even the most carefully chosen sneakers might need a second thought. That is why we have crafted a return policy as flexible as your moves on the dance floor.

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Please note: Return, Exchange and Refunds policies are not applicable on the products purchased during any kind of special sale events/campaign

7-10 Return & Exchange Policy: Key Points

 

• 7-Day Free Exchange Policy
  We offer a 7-day free exchange on all COD and prepaid orders, starting from the date of delivery. If you wish to exchange your product, please reach out to our customer service within this period.
• Refunds on Prepaid/COD Orders
  For COD orders placed on our website, refunds will be issued in the form of a credit note. This credit note can be used for future purchases on our platform. For Prepaid orders, we offer easy 7-days refund window, from the time of delivery of the order
  
• Convenience Charge for Prepaid Order Refunds
  A convenience charge of Rs. 250 will be applied for refunds on prepaid orders. This charge covers the processing costs associated with your refund.
• Return Notification & Refund Process
  Upon receiving and inspecting your return, we will notify you of its status and whether the refund has been approved through an email. If approved, the refund will be processed to your original payment method within 10 business days.
• Exceptions Due to External Factors
  Please note that return and exchange processing times may vary due to factors such as weekends, public holidays, festivals, courier strikes, or national holidays. We appreciate your understanding during these times.
• Special Price and Store Credit Purchases
  Items purchased during sale events or special prices(other than regular website discounts), or purchases made using store credits or gift cards, are not eligible for returns or exchanges unless there is a fulfillment error (e.g., incorrect items shipped, damaged, or defective products).
• Multiple return/exchange are not allowed, Once the product has been exchanged it will not be eligible for another return/exchange request
• Low-Value Items (Below Rs. 2000)
  Products priced below Rs. 2000 are not eligible for return, exchange, or refund.
• Final Decision on Returns/Exchanges
  Once a return or exchange request is rejected, it will not be reconsidered. Requests submitted via Instagram DM, email, or helpline after rejection will not be entertained.
• Unboxing Video Requirement
  To ensure a smooth return or exchange process, please record an unboxing video when you receive your order. This video is essential for verifying the condition of the product in case of returns or exchanges.

• Cancellations 

Full refund if canceled before shipping; INR 500 deducted if canceled after shipping.

• Credit Note Refunds

Store Credit valid for a year; automatically applied at checkout when logged in.

For further clarifications and queries reach out to us at: support@7-10.in, +91-8999070650 (whatsapp only)