RETURNS AND REFUNDS
You can exchange or return any product within 7 days of delivery in unused condition. Reverse shipping costs will be borne by the customer.
To return or exchange any product just scroll down and click on the RETURN CENTER button below. Please email us the screenshot of your payment details and confirmation of the request to info@7-10.in and we will raise your reverse pickup.
We do not offer monetary refunds. We only issue credit notes valid for 1 year.
You can either exchange the product for a different size or request a credit note of the same amount. In case the product does not fit you, you can exchange the same within 7 days for a different size only or get a refund via *credit note. You will be charged a reverse shipping cost of INR 200 for both returns and exchanges.
- No returns or exchanges on international orders.
- No returns or exchanges for our T-shirt range.
- No returns or exchanges for 50% or more discounted products
ELIGIBILITY CRITERIA FOR RETURN
To be eligible for replacement/return, the product must be unused and in the same state as received with all the original packaging and tags. If the tags are removed/destroyed, the box is missing or the product has stains or scratches that can not be fixed, we will consider it a used product, and hence we will not accept the return.
DAMAGED PRODUCTS
If you receive a product that has a production error, we request you to get in touch with us via info@7-10.in within 48 hours. Please send some pictures over the email for us to confirm if it's a manufacturing defect or if that's how its supposed to be.
If a wrong order or a product that has a manufacturing defect is informed to us within 48 hours of delivery and passes our criteria, we will replace the product or refund the entire order amount in form of a credit note. If defects arise from accidents or physical damage, we will not be liable to offer an exchange/refund.
Kindly note, that refunds (in case of a defect) are processed within 15 days once we receive the product back to our warehouse.
How to use the credit note
- ‘7-10’ Credit Note can be applied on our website at the checkout page
- On the checkout page, you have to apply the credit note code in the 'DISCOUNT CODE' section and click on 'APPLY'
- The discount code will immediately be reflected and the amount will be deducted from the total as per your credit note amount given
- For any issues in using the credit note code please contact us on +9189990 70650 for assistance
- Please note a single credit note can be used on a single order only, it cannot be clubbed over multiple orders. But in case you still want to buy a sneaker and keep the balance, please let us know and we will issue a gift card to you.
*In case you request a refund, a credit note will be sent to your email in 2 working days after receiving the product. All credit notes have a 1-year validity period.