RETURNS AND REFUNDS

At 7-10, we understand that even the most carefully chosen sneakers might need a second thought. That is why we have crafted a return policy as flexible as your moves on the dance floor. 

Read on to discover our hassle-free return process:

15 days No Questions Asked Exchange or Return Policy (effective for orders from 16th Jan 2024)

You can raise exchange and return requests within 15 days from the date of delivery. To be eligible, we only ask that items must be unworn and unwashed in their original packaging. In short - in a saleable condition. If returns are not received in a saleable condition in original packaging with all tags, they will be sent back to the customer. We recommend recording unboxing videos for speedy resolution.

You can start a return/exchange by simply clicking on this link and following the instructions.

RETURN CENTER

1 Free Exchange or Return

Every customer will be allowed 1 Free return for any reason that they may want to exchange or return the item (size, fit, do not like, etc.). Post that, all returns & and exchanges will be chargeable at a nominal fee of INR 200 to compensate for return shipping. 

Every customer will not be allowed to return multiple products in their first return. Returning the second product from your order will be considered a second return and will be chargeable. 

We will process your refund of the entire amount (for the first FREE return) to your original payment mode if the returned product passes the quality check at the warehouse within 48 hours.

If We’ve Fallen Short

If you receive a defective or damaged product, we request you to get in touch with us via email at info@7-10.in or WhatsApp (+918999070650) within 48 hours. Please send clear pictures for us to confirm that it passes the criteria for a manufacturing defect. We will pick up the product for free and either replace the product or refund the entire order amount in the original payment mode. If defects or damages arise as a result of your handling, we will not be liable to offer an exchange/refund.

Cancellation

If an order is cancelled by the customer before shipping, we will refund the full amount to the original payment mode. If an order is cancelled by the customer after it has been shipped from the warehouse, we will deduct a nominal amount of Rs 200/- for forward shipping charges from the amount and refund the rest to the original payment mode once the product is received back by us.

End of Season Sale Section

For products bought from our End of Season Sale Section, we will allow returns and exchanges at a nominal fee of Rs 400/- to compensate for the forward and reverse shipping costs. In case of damaged and defective products, no deductions will be made from the refunds.

ELIGIBILITY CRITERIA FOR EXCHANGE/RETURN

To be eligible for replacement/return, the product must be unused and in the same state as received with all the original packaging and tags.

If the tags are removed/destroyed, the box is missing or the product has stains or scratches that cannot be fixed, we will consider it a used product, and hence we will not accept the return.

If the tag loops are cut or removed from the product, a return will NOT be accepted whatever may be the case.

If a product doesn't pass the quality check at the warehouse upon receipt, We will ship the damaged product back to you.

CREDIT NOTE REFUNDS

All items bought from our website can be returned for a credit discount coupon which can be used to buy anything from our website within a year. We reserve the right to offer a credit note refund to a customer if we see fit. The entire amount paid by the customer (minus the COD shipping if applicable) will be credited to the coupon code.

How to use the credit note

  • ‘7-10’ Credit Note can be applied on our website at the checkout page
  • On the checkout page, you must apply the credit note code in the 'HAVE A COUPON' section and click on 'APPLY'
  • The discount code will immediately be reflected and the amount will be deducted from the total as per your credit note amount given
  • For any issues in using the credit note code please WhatsApp us at +918999070650 for assistance
  • Please note a single credit note can be used on a single order only, it cannot be clubbed over multiple orders. But in case you still want to buy a sneaker and keep the balance, please let us know and we will place the order for you.